More than 90% of my professional contacts are somehow linked to delivering support to people. Ultimately, we're in the people business. As such, the decisions we all take on a daily basis have an effect on who we hire, how effectively we develop our talent, how carefully we choose external supply partners and how successfully we support our business and customers to deliver great results.
So, why do we find it so difficult to set aside biases when making important decisions? This brief article by @naveenkhajanchi and shared by INSEAD is an interesting read. My takeaway: take time, take care and challenge the norm. You may be pleasantly surprised if you dare to choose different!
Judgment calls are an art, much less a science. A judgment call is a decision or direction taken at a particular point in time, in a particular situation, which means it’s always highly contextual. There are no perfect models for making good calls.
Yet our lives are a product of past experiences, decisions, directions and previous judgements. Our cognitive lens is laden with biases and we tend to deeply associate with them. All of these aspects can play a part in our decisions, which are more crucial today than ever before. Leaders face multiple feedback channels and their decisions will be remembered. What people most remember is the outcome of those decisions and if they’re wrong, it’s going to stick.
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