"Employee engagement" has been a buzz phrase for as long as human resource departments have been around. It’s an important topic, but as Deloitte’s recent 2017 Human Capital Trends Report points out, it’s not everything. Employee experience matters a great deal, too.
This is something we take very seriously at Plus — both for our employees and our clients’ relocating employees. For many relocating employees, relocation is not only one of life’s most stressful events; it’s also their first impression of their new employer. That’s why we’ve worked hard to understand the employee journey throughout the relocation process. This helps companies relate to what their employees are going through and improve the employee experience.
On the podcast, Bersin told me "the employee-engagement market is over." On first blush, you might think that was an odd thing to say, given that employee-engagement levels remain persistently low, and most HR and business leaders have bought into the notion that increasing these engagement scores would be a good thing for retention, morale and productivity. But the reason for Bersins assertion, I think -- and why the Deloitte report includes it as a major trend for 2017 -- is that leading organizations are moving past the narrow concept of employee engagement, and are embracing the idea of the employee experience. "Rather than focus narrowly on employee engagement and culture," the report states, "organizations are developing an integrated focus on the entire employee experience, bringing together all the workplace, HR and management practices that impact people on the job."