Increasing the employee experience in regard to mobility is no easy feat. Companies continue to find efficiencies in this realm by reviewing and enhancing their current mobility programs.
It can be noted that reshaping the employee experience using the same methodologies we always have used will not gain the most efficiencies or the best outcomes. This is where design thinking comes into play.
Design thinking comes down to fully understanding the needs of your employees to provide a better outcome, an innovative alternative, if you will. In order for this to be successful, it is imperative that mobility managers and their relocation vendors have the same understanding of the approach and the desired outcome. Are you willing to take the next step to improve the employee experience?
“When design principles are applied to strategy and innovation, the success rate for innovation dramatically improves,” she says. She points to a Design Management Institute study that reported “design-led companies such as Apple, Coca-Cola, IBM, Nike, Procter & Gamble and Whirlpool have outperformed the S&P 500 over the past 10 years by an extraordinary 211 percent.”
For mobility teams looking for innovative solutions to change management, design thinking experts say begin by understanding the needs of employees. Include them in the problem-solving process to test and refine ideas and provide insights from the perspective of those most directly impacted by the change. Empower employees to make and effectively manage change.
“It helps you reduce the risks by engaging with internal and external people seeking out a new solution that solves a need, problem or challenge,” Naiman says.
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